EcoSense Lighting

  • Document Control Specialist

    Job Locations US-CA-Los Angeles
    ID
    2019-1265
    # of Openings
    1
    Category
    Operations
  • Position Overview

    The Document Control Specialist is responsible for supporting the product release process in a fast-paced team environment.  This role will control all new and sustaining product release documents by transferring product design document into manufacturing ERP system.  In addition, this role will also facilitate the product RMA process. The successful candidate will have superb attention to details, react quickly to customer demand and adapting well to new requirement and processes.

    The Position

    • Gatekeeper for all engineering and manufacturing change orders; ensuring changes adhere to Ecosense policy and product expectations. Compile proper engineering documentation, implement review process in Arena PLM system and tracks progress of change orders.
    • Understand Ecosense product structure. Analyze Bill of Material data and organize it into Arena, from component-level up to SKU-level releases, including creating part number schemes and searchable item description.
    • Work with sales team and customer service representatives to ensure all customer orders are fulfillable through Arena and all BOMs and required documents are available to our CM so that they can meet Ecosense standards while fulfilling these orders.
    • Expedite and trouble shoot all manufacturing issues associated with document control and Arena.
    • Facilitate RMA closure via weekly reports through our ERP system (NetSuite) and communicating with Quality department and Customer Service Representatives (CSR). Ensure customer satisfaction, as well as financial reimbursement for Ecosense after identifying Manufacturing process errors. Drive the failed product to be returned to Ecosense.
    • Receive in and transfer RMAs as they come into US office; assign RMAs to technicians or Ecosense’s contract manufacturer to perform failure analysis. Dispose of RMA after analysis and tracking the progress of proper counter measurement.
    • 5S the RMA area.
    • 360-degree support to the designated Ecosense processes. These includes ECO, Arena and RMA. Setup, train and assist users in the proper usage of above processes. Continuously improve process effectiveness and efficiency.

    The Person

    • Detail oriented and meticulous work ethic
    • Extremely organized and efficient.
    • Proven skill for creating and implementing controlled document processes
    • Proclivity for catching error and enacting appropriate changes
    • Strong interpersonal, communication and customer service skills
    • Proficient in of Microsoft Office Suite
    • 2~3 years of experience of manufacturing PLM or ERP system. Arena experience is a plus.

    Compensation

    A detailed and compelling compensation package will be outlined for the selected candidate.

     

    All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status. This position is not eligible for sponsorship.

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